Real-time chat support
Talk to our team in real time on the chat, in the corner of the screen. When to use the chat, when to use e-mail and how to speed things up.
The fastest way to reach EXL is the chat, in the corner of the screen. Support is in real time, with our team.
When to use the chat
- Questions about plans, rules and your account.
- Payment, account release and platform access.
- Payouts, gifts, tournaments and the Partners program.
To speed things up
- Tell us your account number and what happened.
- Send a screenshot, if you can.
- Your conversation history is saved: you don't need to repeat what you've already told us.
By e-mail
Prefer e-mail? Write to contato@exltrade.com.br, ideally from the e-mail in your registration.
Cases that need a review
Some cases can't be solved on the spot, such as reviewing a failed evaluation, a charge or a payout. In those cases, support opens a ticket, with a reply within 72 business hours.
EXL will never ask for your password
Not on the chat, not by e-mail, not on Telegram. The official channels are e-mails from the exltrade.com and exltrade.com.br domains, the dashboard at exltrade.com and EXL's verified profiles. Guidance given outside these channels doesn't count.
Frequently asked questions
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Talk to our team in real time through the chat, in the corner of the screen.