How to redeem a gift

Someone gave you an EXL Trade account. When you redeem it, the account is created in your name, with the plan and add-ons chosen by the giver, and you become the account holder.

1. 1

   Open the link or use the code

   The link takes you straight to the gift. If you only have the code, go to Gifts, in the dashboard, under “Got a gift?”.

2. 2

   Log in or create your account

   To redeem, you need an EXL registration with a confirmed e-mail.

3. 3

   Click Redeem

   The account is created in your name and shows up in My Accounts, awaiting release.

4. 4

   Release

   The release follows the same timeline as a purchase: usually right away, and within 72 business hours at most.

The redemption rules

• The gift can be redeemed within 6 months of payment confirmation. After that, it expires.
• The code is single use.
• The account counts towards your account limit. If you are at the limit, the gift stays valid until it expires: free up room and redeem it later.
• When you redeem, you agree to the Terms and to the rules in the gift's Rules Sheet.

If the link doesn't work

• Gift not found: check that the link or code is complete.
• Already redeemed, or the link no longer works: ask the giver for a new link.
• Expired: the redemption deadline has passed and the gift has expired.